SM
Sales, Marketing & Customer Service
100 Sales, Marketing & Customer Service courses — classroom, online and in-house, 5 and 10 days, in the Middle East, Europe and Africa.
SM101Fundamentals of Strategic MarketingSM201Advanced Strategic MarketingSM301Strategic Marketing: Best Practices & Case StudiesSM401Strategic Marketing for Managers & SupervisorsSM102Fundamentals of Digital MarketingSM202Advanced Digital MarketingSM302Digital Marketing: Best Practices & Case StudiesSM402Digital Marketing for Managers & SupervisorsSM103Fundamentals of Social Media MarketingSM203Advanced Social Media MarketingSM303Social Media Marketing: Best Practices & Case StudiesSM403Social Media Marketing for Managers & SupervisorsSM104Fundamentals of Sales ManagementSM204Advanced Sales ManagementSM304Sales Management: Best Practices & Case StudiesSM404Sales Management for Managers & SupervisorsSM105Fundamentals of Key Account ManagementSM205Advanced Key Account ManagementSM305Key Account Management: Best Practices & Case StudiesSM405Key Account Management for Managers & SupervisorsSM106Fundamentals of Customer Service ExcellenceSM206Advanced Customer Service ExcellenceSM306Customer Service Excellence: Best Practices & Case StudiesSM406Customer Service Excellence for Managers & SupervisorsSM107Fundamentals of Customer Experience ManagementSM207Advanced Customer Experience ManagementSM307Customer Experience Management: Best Practices & Case StudiesSM407Customer Experience Management for Managers & SupervisorsSM108Fundamentals of Brand ManagementSM208Advanced Brand ManagementSM308Brand Management: Best Practices & Case StudiesSM408Brand Management for Managers & SupervisorsSM109Fundamentals of Business DevelopmentSM209Advanced Business DevelopmentSM309Business Development: Best Practices & Case StudiesSM409Business Development for Managers & SupervisorsSM110Fundamentals of B2B Sales & NegotiationSM210Advanced B2B Sales & NegotiationSM310B2B Sales & Negotiation: Best Practices & Case StudiesSM410B2B Sales & Negotiation for Managers & SupervisorsSM111Fundamentals of Marketing AnalyticsSM211Advanced Marketing AnalyticsSM311Marketing Analytics: Best Practices & Case StudiesSM411Marketing Analytics for Managers & SupervisorsSM112Fundamentals of Content Marketing & SEOSM212Advanced Content Marketing & SEOSM312Content Marketing & SEO: Best Practices & Case StudiesSM412Content Marketing & SEO for Managers & SupervisorsSM113Fundamentals of Public Relations & MediaSM213Advanced Public Relations & MediaSM313Public Relations & Media: Best Practices & Case StudiesSM413Public Relations & Media for Managers & SupervisorsSM114Fundamentals of Event ManagementSM214Advanced Event ManagementSM314Event Management: Best Practices & Case StudiesSM414Event Management for Managers & SupervisorsSM115Fundamentals of Market ResearchSM215Advanced Market ResearchSM315Market Research: Best Practices & Case StudiesSM415Market Research for Managers & SupervisorsSM116Fundamentals of Pricing StrategySM216Advanced Pricing StrategySM316Pricing Strategy: Best Practices & Case StudiesSM416Pricing Strategy for Managers & SupervisorsSM117Fundamentals of Call Centre ManagementSM217Advanced Call Centre ManagementSM317Call Centre Management: Best Practices & Case StudiesSM417Call Centre Management for Managers & SupervisorsSM118Fundamentals of Complaint HandlingSM218Advanced Complaint HandlingSM318Complaint Handling: Best Practices & Case StudiesSM418Complaint Handling for Managers & SupervisorsSM119Fundamentals of E-Commerce ManagementSM219Advanced E-Commerce ManagementSM319E-Commerce Management: Best Practices & Case StudiesSM419E-Commerce Management for Managers & SupervisorsSM120Fundamentals of CRM SystemsSM220Advanced CRM SystemsSM320CRM Systems: Best Practices & Case StudiesSM420CRM Systems for Managers & SupervisorsSM121Fundamentals of Retail ManagementSM221Advanced Retail ManagementSM321Retail Management: Best Practices & Case StudiesSM421Retail Management for Managers & SupervisorsSM122Fundamentals of Corporate CommunicationSM222Advanced Corporate CommunicationSM322Corporate Communication: Best Practices & Case StudiesSM422Corporate Communication for Managers & SupervisorsSM123Fundamentals of Sales ForecastingSM223Advanced Sales ForecastingSM323Sales Forecasting: Best Practices & Case StudiesSM423Sales Forecasting for Managers & SupervisorsSM124Fundamentals of Tender & Proposal WritingSM224Advanced Tender & Proposal WritingSM324Tender & Proposal Writing: Best Practices & Case StudiesSM424Tender & Proposal Writing for Managers & SupervisorsSM125Fundamentals of Hospitality & Tourism ManagementSM225Advanced Hospitality & Tourism ManagementSM325Hospitality & Tourism Management: Best Practices & Case StudiesSM425Hospitality & Tourism Management for Managers & Supervisors